Wednesday, March 2, 2011

Windows on Speed: Ultimate PC Acceleration Manual

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Makeuseof | ISBN: n/a | English | Edition 2011 | PDF | 39 pages | 2.12 MB
This manual explains why Windows slows down and what you can do to prevent this from happening too quickly. We will explain how to store your data to reduce disk fragmentation, how you should properly remove programs to avoid registry junk, which system maintenance tools you should use to maintain a top notch performance, how to protect your system from malware attacks, and how to physically clean your machine to avoid hardware damage and failure. We will also provide a troubleshooting guide for already affected systems and steps to cure the slow motion.............

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Super Service: Seven Keys to Delivering Great Customer Service

...Even When You Don't Feel Like It!...Even When They Don't Deserve It!

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147 pages | M,Gr,w-H,ll | English | ISBN-10: 0070248176 | CHM
Unlike other customer service books, Jeff and Valerie Gee's concise motivational book is written both for executives and managers, but for the millions of front-line workers who serve customers directly. The authors share their straightforward, proven techniques and guidelines for coping with angry customers, minimizing stress, and making customer service providers feel great about doing their jobs. In the bestselling tradition of Delivering Knock Your Socks Off Service, the authors' "pep talk" includes concrete tips on how to: sympathize with the customer; take a call, transfer a caller, or end a call smoothly; defuse angry customers; maintain a positive frame of mind...and more!

Satisfy YOURSELF while satisfying CUSTOMERS. Would you like to be the kind of customer representative who can...Bring energy and enthusiasm to every customer encounter? Turn service problems into opportunities? End each day with a sense of personal accomplishment and fulfillment? Now you can! This upbeat new approach to front-line customer service can make your job as a service provider not only easier but more fun and more meaningful. Evidence shows that the people who enjoy their work the most provide the best customer service. Super Service helps you become a super performer.

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Personality Language: How To PERSUADE And INFLUENCE Virtually ANYONE ANYTIME

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102 pages | Next Step Press (August 8, 2009) | English | ISBN-10: 1892876124 | PDF
The "Owner's Manual" that they should have given you at birth. Finally, an easy to understand and practical handbook on Human Behavior that anyone can understand and use. You can use it on yourself to figure out why you do what you do and on other people to figure out why they do what they do. If you have been looking for the "edge" in your business and in your personal life, this is it. You will finally understand what makes people "tick" including yourself. By using Personality Language(tm) on a daily basis, you are going to have an unprecedented advantage over everyone who does not use it. It is "Body Language" for the mind. Once you know what to look for using Personality Language(tm), people cannot help but reveal the secrets of their behavior. Use it to make more sales instantly, wield influence with virtually anyone, make more money, become an influential manager, enhance your business and personal relationships, motivate yourself and others, make better decisions and much more.

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Human Attention in Digital Environments

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344 pages | Cambridge University Press (March 31, 2011) | English | ISBN-10: 052176565X | PDF
Digital systems, such as phones, computers and PDAs, place continuous demands on our cognitive and perceptual systems. They offer information and interaction opportunities well above our processing abilities, and often interrupt our activity. Appropriate allocation of attention is one of the key factors determining the success of creative activities, learning, collaboration, and many other human pursuits. This book presents research related to human attention in digital environments. Original contributions by leading researchers cover the conceptual framework of research aimed at modelling and supporting human attentional processes, the theoretical and software tools currently available, and various application areas. The authors explore the idea that attention has a key role to play in the design of future technology and discuss how such technology may continue supporting human activity in environments where multiple devices compete for people's limited cognitive resources.

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Just Married: Thoughts on Love and Partnership

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Summersdale Publishers (2007) | English | ISBN-13: 9781840245707 | PDF
This is a beautiful book of inspirational quotes and photographs for newly weds. It offers advice on enjoying the time you share together and learning from the difficult moments, thoughts about staying in love and feeling the bonds between you grow stronger with the years, and includes tips on how to keep giving to the marriage, on forgiving and on keeping a sense of humour.

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Critical Thinking Skills Success: In 20 Minutes a Day

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LearningExpres, LLC (April 16, 2010) | ISBN: 1576857263 | 192 pages | PDF
Become an effective critical thinker in just 20 minutes a day! Whether at work, at school, or at home, critical-thinking skills are essential for success. Learning to think critically will improve your decision-making and problem-solving skills, giving you the tools you need to tackle the tough decisions and choices you face: At School Learn about the standardized exams that test your critical-thinking skills Learn the logical reasoning and deductive skills you need to eliminate At Work Solve problems intelligently by utilizing good troubleshooting techniques Be informed when making big decisions by learning how to find the right resources At Home Make sound judgment calls on the many decisions you face daily Learn quickly with practical, everyday examples

How will Critical Thinking Skills Success in 20 Minutes a Day give you the edge? Our unique step-by-step approach is designed to help you: Diagnose your strengths and weaknesses - our 30 pretest helps you recognize where to concentrate your efforts Recognize and define problems, and sort out unnecessary information before making an important decision Improve your reasoning skills by mastering inductive and deductive reasoning techniques Learn the techniques of effective persuasion, and recognize when they are being used on you See the results for yourself - take our posttest after completing your lessons to measure your progress Added Value: Practice Exercises Online! Visit LearningExpress's Online Practice Center and use your unique access code to: Practice and improve your critical-thinking and logic skills online Receive immediate scoring and detailed answer explanation for all questions Benchmark your skills and focus your study with our customized diagnostic report.

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Tuesday, March 1, 2011

Mind Mapping - How to Liberate Your Natural Genius




Publisher: Nightingale-Conant | Audio MP3 | English | 53 MB

THE BREAKTHROUGH AUDIOBOOK BY THE AUTHOR OF
HOW TO THINK LIKE LEONARDO DA VINCI


TAP INTO THE GENIUS WITHIN

Your thinking process is free-flowing and highly individualized, so you need a method of organizing your thoughts that is uniquely your own. It's time you discovered Mind Mapping, a marriage of logic and imagination that allows you to balance the formation and organization of ideas while encouraging a full range of mental expression.

A Mind Map® begins with a symbol or picture representing your topic and serving as the home base for creative associations. Completed, a Mind Map is colorful, imaginative and expressive of what is distinctively you. Use the breakthrough tool of Mind

Mapping to:
* Think faster and more creatively
* Get more work done in far less time
* Develop an "I Can" attitude
* Awaken your power to learn
* Identify talents you never knew you had

About the Author
Michael J. Gelb founded the High Performance Learning Center where he leads seminars for large corporations, small businesses, professional associations, governmental agencies and educators. He is the author of the bestsellers How to Think Like Leonardo Da Vinci, Discover Your Genius, Present Yourself, Body Learning: An Introduction to the Alexander Technique, The New Mind Map, and Learning and Life.

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